What is the refund or exchange policy? is committed to you being 100% satisfied with your purchase. If for any reason you would like to return the unused product, please note that the following conditions apply:



We will accept exchanges or returns of unworn, unused, and unwashed products within 7 days of delivery.

It must have all the original tags and be in the original packaging. 

If item is not in the original packaging, a 50% re-stocking fee will apply.

Product smelling of smoke-weed or have dog or cat hair will not be refunded. The product must be in NEW condition.

We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price. We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same. Your order will need to be reprocessed.

The customer must pay for shipping charges when returning products.

If an item is being returned, which qualified for free shipping, original shipping cost will be deducted from the refund or exchange amount.

NO returns or exchanges on worn apparel of any type.

We do not provide return shipping labels for online orders.

If this item is a gift please let us know when the gift day is and you will have 7 days after the gift date. You can return your product for Exchange or Credit up to 7 days after gift date.

All Product Purchased in the month of December will have until January 5th to return product for full refund or exchange.

If for any reason you feel that the product you purchased is damaged please contact us for a warranty. You will need to send us pictures of the product area that is affected. We will review the product and determine if it is a warranty.


How to do a return- EASY AND FAST

Return to us traceable only- Tracking number must be present.


Return Instructions

Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center 

A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.


Complete the WEB RETURN FORM

Click here to download web return form

Please fill out completely. Below you will see the info as to where you should send your returned items as well as the WEB RETURN FORM (The document is in the box and below if you need another) .   

Please make sure to put WEB RETURN ADDRESS on the outside of the box.
Attn: WEB RETURN (403) 346-8805
#102 150 Leva Ave, Red Deer, Alberta, Canada T4E0A5

Once we receive your returned package please allow up to 1-2 week to process.



 What currency are the products shown and what currency am I charged?

$ Canadian  $



Most refunds and exchanges are processed within two weeks of the return shipment being received at our fulfillment center. However, please understand that exchange-processing times may vary depending on the season and the exchange product's availability. During the holiday season, exchanges may take up to one billing cycle to process. Before contacting us, please verify that your returned item is eligible for an exchange or refund. If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s)'s arrival at our fulfillment center, please contact us at

 No credit will be applied if item price changes after the initial purchase.

  • Pricing & Shipping Costs-

Shipping costs are inevitable. We try and price our products in a way that even though you have to pay shipping it still works out similar as if you paid full pop. We can't eat the shipping costs. Sadly we don't have the clout as Amazon. The reality of Canada post & other shipping companies is- most times the more you buy the cheaper the shipping. If we can stuff it in the bag or box we do- we do everything to save you money on shipping.  We do not make money on shipping- we charge whatever the shipping charges are.


How long before I get my products and how is it shipped?

SAVE MONEY- 5-7 days Canada Post shipping.  However the 5-7 day shipping time is a Canada Post timeline, not ours. Obviously, we are not responsible if products take longer to arrive because of shipping.

We can however ship express post so you get the products quicker, it’s just more expensive.

  • O.B. (Freight on Board) Alberta- We are providing our service or product within the province of Alberta. Therefore the sale or delivery takes place in Alberta.  Your product is FOB Alberta, ownership changes within the borders of Alberta and the customer pays the shipping & duties.
  • We pick and pack during store hours. M/T/W/F 12-5 THUR 11:30-6 We do not pick on weekends.
  • Our current order processing time is 3-5 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.

Please note:  5-7 day shipping methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.  

If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us using and make sure to include the following information:  Order number & item not yet shipped, contact info including name,  phone numbers, email, address etc.

  • Shipping Savings?

 SAVING #1- We ship all packages Canada Post EXPEDITED but charge you regular mail fees. 

We eat the extra cost!


SAVING #2- If it fits- it ships!!  We also use this method provided by Canada Post that is geared towards one thing- saving you money.  We don’t overcharge for shipping.    

Check out our methods of saving money and maximizing your dollar. 

If you want your order wicked fast it will cost you more money, if you can wait for Canada Post 5-7 days you save big money.  We are at the mercy of Canada Post when it comes to shipping in Canada. They basically have 2 items on the menu; "take it or leave it" when it comes to pricing.


Where applicable- Clearance items ending in .00 are not eligible for any shipping discount, we will however ship them EXPEDITED at no extra cost.