What are my payment options?
All payment methods are indicated on our website at checkout. When placing an order on-line, please fill out ALL the billing information carefully and double check once complete or the transaction will decline.
- CREDIT CARD SECURITY
We want you to be safe and secure when you shop with us at www.synikclothing.com. Please see our Privacy Policy to understand how we take care of your personal information. Of course, as you're shopping with us online, you may give us your credit card information, and we take the responsibility of caring for that information very seriously. We have taken several steps to make sure that your personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. We also use state-of-the-art secure encryption to protect your personal information from unauthorized use. Of course, the SITE isn't the only place to order the products you'll find on the SITE. If you'd rather not give us your credit card information online, you can always place an order by calling 403-346-8805, where you'll find a happy, friendly Customer Service Representative waiting to take your call at the applicable times. You can also e-mail us with any questions at customerservice@synikclothing.com. · All transmissions of secure information will occur with encrypted packets. Credit Cards and Expiration Dates will only be stored temporarily and encrypted on our secure server. We charge your card only upon shipment of your products, at which point we permanently delete your card number unless you have indicated to do otherwise.
- CHANGES OR CANCELLATIONS
Any item additions, quantity changes, or specification changes we have accepted will generate a new acknowledgment for the entire order and a new scheduled shipping date. All sales are final; provided, however, item cancellations and quantity reductions may be made at least five (5) days before the scheduled shipping date(unless the order has already been shipped). We may cancel any accepted order before shipment without liability, including, without limitation, if our credit card department does not approve your credit or if there are any other payment-related problems.
- Can I have my product delivered right to my house?
It depends on Canada Post. Sometimes they delivery product to your mailbox but only if the size of the package is small enough. Likely you should plan to pick it up at your local Post Office, you will get a card in the mail and you will need ID to claim your prize.
- What time zone is Synikclothing.com customer service on?
MST
- What is the hours of operation for online Synikclothing.com customer service & the shipping dept.?
- We pick and pack during store hours. M/T/W/F 12-5 THUR 11:30-6 - However you can place orders 24hrs as day, 7-days a week.
The fastest way to get hold of us is by emailing customerservice@synikclothing.com or calling 403.346.8805
However online customer service and shipping is closed on weekends and holidays
Online orders placed on the weekend will ship the following week.
The shipping dept will be closed- on all weekends & statutory holidays in Canada
- Where is Synik the store located?
Red Deer, Alberta- West Gasoline Alley (east side of the Staples building) #102 150 Leva Ave, Red Deer, Alberta, Canada, T4E-0A5
- What is the hrs of operation for Synik physical store?
Mon/Tues/Wed/Fri/Sat 12-5 Thursday 11:30-6 Sun 12-4
(403) 346-8805
The store is open on certain stat holidays, call if you have questions.
Do we ship international?
YES- We currently only ship to customers in Canada & the United States. We plan to expand globally in the near future.
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If I see the item in stock does this mean it is available?
Yes- unless otherwise posted. However we maintain a live inventory on our web SITE, what you see on our SITE is usually what we have in stock. Like any other inventory systems product sells out or there can be an error. This is very rare but it does happen. If this is the case you will be promptly refunded your money.
- Packed with pride & accuracy
Every shipment it double checked for accuracy. Every shipment is inspected for accuracy of the shipment prior to leaving our shipping department. If you have problems with a shipment, please contact us so we can investigate who shipped it.
- Backorders-
We do not backorder products. If your product is not available then your money is refunded back to you. We only ship what is in stock.
- What if I did not receive my entire order?
Contact us right away, all shipments have a tracking number to trace. If the delivery address you entered was incorrect we are not liable for any loss of product.
- Out of stock
When an online order is received we attempt to pick it off the floor immediately. On the rare occasion someone bought the item off the floor at the same time the online order came in- we will refund your money. Furthermore- being a retail store we do deal with theft at times. Our inventory might say in stock however if a little dirt bag swiped it- we will not know until we try and pick it. If this is the case we will refund your money.
- Pricing-
All prices we show on this SITE are subject to change without notice. Prices stated at beginning of shipment apply. Applicable taxes or shipping and handling charges are not included in the product prices, but all such charges will be added to your invoice and will be visible at Check Out before you complete your purchase. Information about our shipping and handling rates is available under each product description, at Check Out. We arrange for shipment of products purchased on the SITE, but we are not liable for delays in shipments as shipping schedules are estimates and cannot be guaranteed. If for some reason we cannot ship your products within thirty (30) days, we will provide you with notice and an estimate of time for delivery and an option for refund, substitute goods (at our discretion) and/or to maintain the order. Payments (including shipping and handling charges) must be received by Synikclothing.com prior to shipping – no C.O.D.s. We accept payment only indicated at checkout IE- Most major Credit cards/Pay Pal etc. Please don't send cash or personal checks.
COLORS
We display colors of our products on our SITE as accurately as we can, but the actual color you see depends on the accuracy of your own monitor, which we cannot guarantee.
- My product was defective, what do I do?
Return it. See return shipment procedures. If the product was defective, the customer is not responsible for shipping charges and will be refunded the cost of regular post ground shipping. If they want a new product to replace, it will be shipped free of charge. If it was clearly damaged in shipping please let us know so we can claim back against the shipper. We may request you to take a picture of the damaged box, product and email it to us for verification.
- OFFERS AND PROMOTIONS
All offers and promotions are not intended to be used in combination unless otherwise specified. Synikclothing.com reserves the right to cancel and refund any order at our discretion.
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What should I do if I am having trouble on the web SITE?
The Internet, like most technology does not work as we planned every time. If you ever run into problems or get confused while navigating through the SITE please don't hesitate to give us a call and one of our customer service representatives can give you a hand.
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Copyright
All content included on this SITE, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this SITE's owner or its content suppliers and protected by Canadian, American and International copyright laws. The compilation of all content on this SITE is the exclusive property of this SITE's owner and protected by Canadian, American and International copyright laws. All software used on this SITE is the property of this SITE's owner or its software suppliers and protected by Canadian, American International copyright laws.
- TERMS AND CONDITIONS OF SALE
We reserve the right to furnish materially equivalent substitutions for materials, which cannot be obtained in sufficient quantities, or to cancel the excess portion of the order. We shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, utility, services or transportation interruptions, or any other cause beyond our reasonable control. We may revise or modify products, product information or pricing without notice. We are not responsible for typos, fax or printing errors. These Terms and Conditions of Sale will be governed and interpreted pursuant to the laws of the Province of Alberta, Canada, for contracts to be executed and fully performed therein and notwithstanding any principles of conflicts of law. The parties specifically disclaim application of the Convention on Contracts for the National & International Sale of Goods. You specifically consent to personal jurisdiction in the Province of Alberta in connection with any dispute between you and Company arising out of these Terms and Conditions of Sale or pertaining to the subject matter hereof. The parties to these Terms and Conditions of Sale each agree that the exclusive venue for any dispute between the parties arising out of these Terms and Conditions of Sale or pertaining to the subject matter thereof will be in accordance with the provisions of the Terms of Use. You irrevocably waive all rights to bring or participate in any class action suits or claims regarding the matters related hereto. If any part of these Terms and Conditions of Sale is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms and Conditions of Sale constitute the entire agreement among the parties relating to this subject matter. To the extent a purchase order, confirmation letter, or other communication is inconsistent with these Terms and Conditions of Sale, these Terms and Conditions of Sale will govern, unless expressly agreed in writing otherwise by an executive officer of the Company (i.e., regular employees cannot bind the Company).
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Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
We warrant that there will be no material defects in workmanship, materials, operation or finish for the products for (14) days from the date of your purchase. This warranty will not apply to subsequent owners, or for defects due to fire, casualty, forces of nature, failure to exercise customary maintenance of the products, or the consequences of uses other than those for which the product was intended. Our only liability under such warranties, whether in tort, contract or otherwise, will be, at our option, to repair or replace the products, or to refund the amounts paid for products returned to us. IN NO EVENT WILL WE BE LIABLE FOR MORE THAN WE WERE PAID FOR THE PRODUCTS. We have no liability to pay any costs for repairs performed by anyone other than us, unless in each instance we have given our written approval prior to any third party repair. EACH OF THESE LIMITED WARRANTIES IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES MADE TO YOU, EXPRESS OR IMPLIED, AND SYNIK CLOTHING CO. INC. HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE RESULTING FROM
THE USE OF A PRODUCT.
Last updated: April 2.21