FAQs / Return Policy

  • What is the www.synikclothing.com refund or exchange policy?

Synikclothing.com is committed to you being 100% satisfied with your purchase. If for any reason you would like to return the unused product, please note that the following conditions apply:

 

7-DAY LIMITED RETURN or EXCHANGE POLICY

We will accept exchanges or returns of unworn, unused, and unwashed products within 7 days of delivery.

It must have all the original tags and be in the original packaging. 

If item is not in the original packaging, a 30% re-stocking fee will apply.

We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price. 

We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same. Your order will need to be reprocessed.

The customer must pay for shipping charges when returning products.

If an item is being returned, which qualified for free shipping, original shipping cost will be deducted from the refund or exchange amount.

NO returns or exchanges on- open DVD’s and CD’s, worn apparel of any type.

We do not provide return shipping labels for online orders.

If this item is a gift please let us know when the gift day is and you will have 7 days after the gift date. You can return your product for Exchange or Credit up to 7 days after gift date.

All Product Purchased in the month of December will have until January 5th to return product for full refund or exchange.

If for any reason you feel that the product you purchased is damaged please contact us for a warranty. You will need to send us pictures of the product area that is affected. We will review the product and determine if it is a warranty.

          How to do a return- EASY AND FAST

                Simply follow the instructions on the WEB RETURN EXCHANGE DOCUMENT enclosed in the shipment    and complete it clearly and neatly the document and ship it back. We will take care of it from there.  EASY!           See below for a few more details.

Return to us traceable only- Tracking number must be present.

Return Instructions
Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center 


A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment.

Complete the WEB RETURN FORM

Click here to download WEB RETURN FORM


Please fill out completely. Below you will see the info as to where you should send your returned items as well as the WEB RETURN FORM (The document is in the box and below if you need another) .   

Please make sure to put WEB RETURN ADDRESS on the outside of the box.

Synikclothing.com
Attn: WEB RETURN (403) 346-8805 customerservice@synikclothing.com
Suite B102281 5212 48th Street
Red Deer, Alberta, Canada T4N 7C3

Once we receive your returned package please allow up to 1-2 week to process.

 

  • What currency are the products shown and what currency am I charged?

$ Canadian  $

 

  • REFUNDS

Most refunds and exchanges are processed within two weeks of the return shipment being received at our fulfillment center. However, please understand that exchange-processing times may vary depending on the season and the exchange product's availability. During the holiday season, exchanges may take up to one billing cycle to process. Before contacting us, please verify that your returned item is eligible for an exchange or refund. If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s)'s arrival at our fulfillment center, please contact us at customerservice@synikclothing.com

 

No credit will be applied if item price changes after the initial purchase.

 

  • How long before I get my products and how is it shipped?

SAVE MONEY- 5-7 days Canada Post shipping.  However the 5-7 day shipping time is a Canada Post timeline, not ours. Obviously, we are not responsible if products take longer to arrive because of shipping.

We can however ship express post so you get the products quicker, it’s just more expensive.

 

  • O.B. (Freight on Board) Alberta- We are providing our service or product within the province of Alberta. Therefore the sale or delivery takes place in Alberta.  Your product is FOB Alberta, ownership changes within the borders of Alberta and the custom pays the shipping.

 

  • SHIPPING POLICY
    Our current order processing time is 1-5 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.


Please note:  5-7 day shipping methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.  

If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us using customerservice@synikclothing.com and make sure to include the following information:  Order number & item not yet shipped, contact info including name,  phone numbers, email, address etc.

  • Shipping Savings?

 

SAVING #1- We ship all packages Canada Post EXPEDITED but charge you regular mail fees. 

We eat the extra cost!

 

SAVING #2- If it fits- it ships!!  We also have a unique shipping method that is geared towards one thing- saving you money.  We don’t overcharge for shipping.    

 

Check out our methods of saving money and maximizing your dollar.

 

If you want your order wicked fast it will cost you more money, if you can wait for Canada Post 5-7 days you save big money.  We are at the mercy of Canada Post when it comes to shipping in Canada. They basically have 2 items on the menu; "take it or leave it" when it comes to pricing.

 

Where applicable- Clearance items ending in .00 are not eligible for shipping discount, we will however ship them EXPEDITED at no extra cost.

 

  • What are my payment options?

All payment methods are indicated on our website at checkout. When placing an order on-line, please fill out  ALL the billing information carefully and double check once complete or the transaction will decline.

 

  • CREDIT CARD SECURITY

We want you to be safe and secure when you shop with us at www.synikclothing.com. Please see our Privacy Policy to understand how we take care of your personal information. Of course, as you're shopping with us online, you may give us your credit card information, and we take the responsibility of caring for that information very seriously. We have taken several steps to make sure that your personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. We also use state-of-the-art secure encryption to protect your personal information from unauthorized use. 
Of course, the SITE isn't the only place to order the products you'll find on the SITE. If you'd rather not give us your credit card information online, you can always place an order by calling  403-346-8805, where you'll find a happy, friendly Customer Service Representative waiting to take your call at the applicable times.   You can also e-mail us with any questions at customerservice@synikclothing.com.
· All transmissions of secure information will occur with encrypted packets.   Credit Cards and Expiration Dates will only be stored temporarily and encrypted on our secure server.   We charge your card only upon shipment of your products, at which point we permanently delete your card number unless you have indicated to do otherwise.

 

  • CHANGES OR CANCELLATIONS

Any item additions, quantity changes, or specification changes we have accepted will generate a new acknowledgment for the entire order and a new scheduled shipping date. All sales are final; provided, however, item cancellations and quantity reductions may be made at least five (5) days before the scheduled shipping date(unless the order has already been shipped). We may cancel any accepted order before shipment without liability, including, without limitation, if our credit card department does not approve your credit or if there are any other payment-related problems.

 

  • Can I have my product delivered right to my house?

It depends on Canada Post. Sometimes they delivery product to your mailbox but only if the size of the package is small enough. Likely you should plan to pick it up at your local Post Office, you will get a card in the mail and you will need ID to claim your prize.

 

  • What time zone is Synikclothing.com customer service on?

MST

 

  • What is the hrs of operation for online Synikclothing.com customer service & the shipping dept?

Mon-Fri: 12-4PM however you can place orders 24hrs as day, 7-days a week.

The fastest way to get hold of us is by emailing  customerservice@synikclothing.com

However online customer service and shipping is closed on weekend and holidays

Online orders placed on the weekend will ship the following week.

The shipping dept will be closed- on all weekends & statutory holidays in Canada

 

  • Where is Synik the store located?

Red Deer, Alberta- West Gasoline Alley (east side of the Staples building)

 

  • What is the hrs of operation for Synik physical store?

Mon/Tues/Wed/Fri/Sat 11-6 Thursday 11-7 Sun 12-4

(403) 346-8019

The store is open on certain stat holidays, call if you have questions.

 

  • How do I contact Synikclothing.com with regards to an online inquiry?

To speak with a real person you will need to refer to the Synikclothing.com online customer service hours that are listed. We strongly recommend e-mailing customerservice@synikclothing.com  if you have any questions or concerns. We attempt to reply to all customers within 24hrs, however to save face we promise to get back in touch with you within 5 working days.

 

  • Do we ship international?

No- sorry we currently only ship to customers in Canada.  We plan to expand globally in the near future.

 

  • If I see the item in stock does this mean it is available?
    Yes- unless otherwise posted. However we maintain a live inventory on our web SITE, what you see on our SITE is usually what we have in stock. Like any other inventory systems product sells out or there can be an error. This is very rare but it does happen. If this is the case you will be promptly refunded your money.

 

  • In my shipment I got a signed card in the box, what does it mean?

Every shipment it double checked for accuracy.  Every shipment receives a “Packed with pride & accuracy” card that is signed by the last person who  inspected the accuracy of the shipment prior to leaving our shipping department.  If you have problems with a shipment, please keep the card so we can check back with who signed it.

 

  • Backorders-

We do not backorder products.  If your product is not available then your money is refunded back to you.  We only ship what is in stock.

 

  • What if I did not receive my entire order?

Contact us right away, all shipments have a tracking number to trace. If the delivery address you entered was incorrect we are not liable for any loss of product.

 

  • Pricing-

All prices we show on this SITE are subject to change without notice. Prices stated at beginning of shipment apply. Applicable taxes or shipping and handling charges are not included in the product prices, but all such charges will be added to your invoice and will be visible at Check Out before you complete your purchase. Information about our shipping and handling rates is available under each product description, at Check Out. We arrange for shipment of products purchased on the SITE, but we are not liable for delays in shipments as shipping schedules are estimates and cannot be guaranteed. If for some reason we cannot ship your products within thirty (30) days, we will provide you with notice and an estimate of time for delivery and an option for refund, substitute goods (at our discretion) and/or to maintain the order. Payments (including shipping and handling charges) must be received by Synikclothing.com prior to shipping – no C.O.D.s. We accept payment only indicated at checkout IE- Most major Credit cards/Pay Pal etc. Please don't send cash or personal checks.

 

 

  • COLORS

We display colors of our products on our SITE as accurately as we can, but the actual color you see depends on the accuracy of your own monitor, which we cannot guarantee.

 

  • My product was defective, what do I do?

Return it.  See  return shipment procedures.  If the product was defective, the customer is not responsible for shipping charges and will be refunded the cost of regular post ground shipping.  If they want a new product to replace, it will be shipped free of charge.  If it was clearly damaged in shipping please let us know so we can claim back against the shipper. We may request you to take a picture of the damaged box, product and email it to us for verification.

 

  • OFFERS AND PROMOTIONS

All offers and promotions are not intended to be used in combination unless otherwise specified. Synikclothing.com reserves the right to cancel and refund any order at our discretion.

 

  • What should I do if I am having trouble on the web SITE?
    The Internet, like most technology does not work as we planned every time. If you ever run into problems or get confused while navigating through the SITE please don't hesitate to give us a call and one of our customer service representatives can give you a hand.

 

  • Copyright
    All content included on this SITE, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this SITE's owner or its content suppliers and protected by Canadian, American and International copyright laws. The compilation of all content on this SITE is the exclusive property of this SITE's owner and protected by Canadian, American and International copyright laws. All software used on this SITE is the property of this SITE's owner or its software suppliers and protected by Canadian, American International copyright laws.

 

  • TERMS AND CONDITIONS OF SALE

We reserve the right to furnish materially equivalent substitutions for materials, which cannot be obtained in sufficient quantities, or to cancel the excess portion of the order. We shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, utility, services or transportation interruptions, or any other cause beyond our reasonable control. We may revise or modify products, product information or pricing without notice. We are not responsible for typos, fax or printing errors. These Terms and Conditions of Sale will be governed and interpreted pursuant to the laws of the Province of Alberta, Canada, for contracts to be executed and fully performed therein and notwithstanding any principles of conflicts of law. The parties specifically disclaim application of the Convention on Contracts for the National & International Sale of Goods. You specifically consent to personal jurisdiction in the Province of Alberta in connection with any dispute between you and Company arising out of these Terms and Conditions of Sale or pertaining to the subject matter hereof. The parties to these Terms and Conditions of Sale each agree that the exclusive venue for any dispute between the parties arising out of these Terms and Conditions of Sale or pertaining to the subject matter thereof will be in accordance with the provisions of the Terms of Use. You irrevocably waive all rights to bring or participate in any class action suits or claims regarding the matters related hereto. If any part of these Terms and Conditions of Sale is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms and Conditions of Sale constitute the entire agreement among the parties relating to this subject matter. To the extent a purchase order, confirmation letter, or other communication is inconsistent with these Terms and Conditions of Sale, these Terms and Conditions of Sale will govern, unless expressly agreed in writing otherwise by an executive officer of the Company (i.e., regular employees cannot bind the Company).

 

  • Disclaimer of Warranties and Limitation of Liability

    THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

 

We warrant that there will be no material defects in workmanship, materials, operation or finish for the products for (14) days from the date of your purchase. This warranty will not apply to subsequent owners, or for defects due to fire, casualty, forces of nature, failure to exercise customary maintenance of the products, or the consequences of uses other than those for which the product was intended. 
Our only liability under such warranties, whether in tort, contract or otherwise, will be, at our option, to repair or replace the products, or to refund the amounts paid for products returned to us. IN NO EVENT WILL WE BE LIABLE FOR MORE THAN WE WERE PAID FOR THE PRODUCTS. We have no liability to pay any costs for repairs performed by anyone other than us, unless in each instance we have given our written approval prior to any third party repair. EACH OF THESE LIMITED WARRANTIES IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES MADE TO YOU, EXPRESS OR IMPLIED, AND SYNIK CLOTHING CO. INC. HEREBY EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE RESULTING FROM

THE USE OF A PRODUCT.   Last updated: Aug 30.17